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CATEGORY 6 - ENABLING CUSTOMER EXPERIENCE IMPROVEMENTS

JACOB D. HERZOG,
RN MSN

Telehealth Coordinator

National TeleNeurology Program

U.S. Department of Veterans Affairs

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Jacob Herzog, a telehealth coordinator at the Veterans Affairs Department, is begin recognized for enhancing care for veterans through his work on a cloud-based remote patient monitoring solution. Recognizing the unique needs of veterans with spinal cord injuries, Jacob pushed for a tailored approach to telehealth that addresses mobility challenges and accessibility issues often overlooked in standard solutions.

 

Jacob, an Afghanistan veteran himself, identified gaps in existing telehealth tools, such as those that were difficult for veterans with dexterity issues to use. Determined to improve care, he tirelessly advocated for and secured the development of a new platform that better supports veterans. This platform collects and forwards health data to VA and healthcare providers, integrates with FDA-approved monitoring devices, and supports secure messaging and patient surveys.

 

His persistence in advancing this technology has led to improved care for veterans, particularly those in rural areas who often struggle with access to medical services. The platform's human-centered design ensures that it meets the needs of veterans with mobility issues, making healthcare more accessible and equitable.

 

The benefits of Jacob’s efforts are substantial. The new system helps prevent costly hospitalizations by enabling early intervention and continuous monitoring, which is crucial for managing chronic conditions. This approach not only improves health outcomes but also reduces the financial burden on both the veterans and the VA. Jacob's work represents a significant advancement in telehealth, offering a model for more inclusive and effective healthcare delivery for veterans living in remote areas.

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