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CATEGORY 6 - ENABLING CUSTOMER EXPERIENCE IMPROVEMENTS

KOLIN C. HARRIS,
LT COL

Deputy Chief, Program Development

U.S. Air Force Reserve Command

U.S. Department of Defense

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The US Air Force Reserve Command (AFRC) has made significant strides in modernizing its budgeting process through the innovative "Applied AI for the US Air Force Reserve Command (AFRC) Automated Budgeting Process." Lt. Col. Kolin Harris led this transformation, addressing inefficiencies in managing over $6 billion in manpower and operations and maintenance data across more than 82,000 billets.

 

Previously, the budgeting process involved labor-intensive manual data handling, resulting in overtime, a two-week reporting lag, and complex data management issues. The new solution simplifies data updates and integrates applied AI to optimize the budgeting process. Key innovations include smart predictions and searches using AI and Natural Language Processing (NLP), data visualizations for transparent reporting, and a consolidated system that aggregates data into a single source of truth.

 

These advancements have already shown substantial benefits. The solution improves budget accuracy, decision-making, and responsiveness, ultimately saving taxpayer money and increasing efficiency. By reducing manual workload, staff can focus on higher-value tasks, enhancing job satisfaction and retention. The modernization supports better strategic management of aircraft and manpower, facilitating long-term planning and readiness.

 

Overall, this project enhances AFRC's operational effectiveness and efficiency, benefiting both the organization and the public through more accurate and transparent budgeting processes.

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