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CATEGORY 6 - ENABLING CUSTOMER EXPERIENCE IMPROVEMENTS

MILLENNIUM CHALLENGE CORPORATION

Agency for International Development

Marc Tkach (1).jpg
Melissa Griswold (1).jpg
Monica Chavez (1).jpg

MARC TKACH

Director​

MELISSA GRISWOLD

Director

MONICA CHAVEZ

Senior Advisor

The Integrated Program Management (IPM) team within the Millennium Challenge Corporation (MCC) is being recognized for innovately managing complex international development grants, significantly improving public service. The team supports grantees with large-scale projects—ranging from $250 to $700 million and lasting up to five years—that focus on infrastructure, policy reform, and capacity building in developing countries. Their efforts address the complexities of these projects, ensuring effective use of U.S. taxpayer dollars and impactful results.

 

IPM enhances grantees' decision-making and implementation capabilities through tailored resources and training, provided in multiple languages for inclusivity. They systematically collect and adapt lessons learned, offering valuable insights across diverse cultural contexts. The team also engages in volunteer efforts, creating interactive learning experiences and collaborating with partners like the U.S. Army Corps of Engineers and the Inter-American Development Bank.

 

The benefits to the public are substantial. IPM’s work increases the efficiency of MCC funds, accelerates project start times, and enhances the capacity of grantees, leading to more effective development outcomes. This approach has proven successful in various countries, impacting over 300 million people across 47 nations. By focusing on sustainable, local empowerment rather than relying on external contractors, IPM sets a new standard in international development. Their efforts demonstrate a commitment to long-term growth and self-reliance, positioning MCC as a key player in global development and making a compelling case for recognition with the Service to the Citizen Award.

A PROUD MOMENT WITH THEIR CUSTOMER

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